The deal on Waxpeer itself is safe. The buyer's money sits with us until delivery, the system creates the trade offer, and if the item didn't arrive the deal cancels and the money comes back on its own.
The danger would come from the other side — from your Steam account. If someone else got access to it, no marketplace can tell their actions from yours.
What we guarantee
- The offer for your sale is created by us — all you get is a confirmation request.
- We never ask for your Steam password and never ask you to sign in through third-party sites.
- Didn't arrive in time — the buyer gets their money back, no arguments.
How to tell your account was taken
You sold an item and you see two offers: one from us — cancelled, and a second one sent to an unfamiliar account, waiting for confirmation.
At first glance it looks like one and the same offer. Open the Steam profiles of both — they'll turn out to be different. The second one wasn't created by us.
What to do right now
- Don't confirm the offer that's waiting for confirmation. Decline it.
- Change your Steam password and turn on Steam Guard if it was off.
- Deauthorise every device in Steam's security settings.
- Replace your Steam API key — the old one may have leaked.
- Clear your cookies and check the extensions you installed recently.
After that you can sell again.
Do it before confirming anything. We can see which offers we created, and we'll help you tell ours from someone else's.
Where the leak usually comes from
Most often a phishing site you once signed into through Steam. It could have been long ago and looked harmless: a giveaway, betting, a trader, an "inventory checker". Access granted back then keeps working until you change the password and deauthorise devices.
On reversing a trade and what it means for both sides — in the article Trade Lock.